Use a civil tone and assume good faith when entering a conversation. Speak plainly and clearly. All languages are welcome! (Though use English if you can, as you'll find more users able to help you.)
Before asking a question in the support channel please do the following:
search for a solution, both on the Linux Mint forums and on the Internet;
if the problem is with a specific application, check if that has it's own support channels.
Thanks

I didn't find the right solution from the Internet.

References: https://forums.linuxmint.com/viewtopic.php?f=17&t=224270&sid=4bd2b73ba541058561bf65832f59a36c

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