Put these two factors together and it is inevitable that even more errors will occur.
Many of the lapses reported should not have occurred, or at least not at such levels.
Mr Toh rightly pointed out other non-tangible aspects which could have resulted in those lapses, including the attitude and mindset of employees.
Besides manpower, there should be a focus on other areas as well, such as checks and controls, or technology adoption.
Thanks

I didn't find the right solution from the Internet.

References: http://www.straitstimes.com/forum/letters-in-print/govt-lapses-look-at-mindset-of-employees

Consumer Services Video