Hello,

The problem of today is how to realize why a workflow is not triggered on change event of regarding field of a email record?

So I have a rule which create a new case for a new email or associate it to an existing case. The rule itself works fine. The problem is with workflow triggering, it works on the first incoming email when a new case is created and associated with the email. But next emails related to this case do not give a change regarding field event at least the workflow is not triggered on them. Is it normal behavior?

How can I track changes on a email? Audit records?
Thank you!!


For More Details Cleaning Solution Video