I got a Alcatel Pixi 3 mobile and it is locked to EE.

I have a 16 digit NCK code from an online supplier and have put the code in the phone but it came up error.

Now I have two of these phones and the one I tried the code in and got error I cannot seem to get back to the enter code screen.

The other phone when I put in the sim gives the input code to unlock screen

How do you get to the unlock screen ??

Thank You!!!

I didn't find the right solution from the Internet.

References

https://www.avforums.com/threads/unlocking-phone-problem.2104421/

Medical Explainer Video Example